Enhancing Patient Access and
Engagement in New Orleans

Overview

Care Eleven Health is a cornerstone of community medicine in New Orleans, committed to improving local health outcomes through compassionate, accessible care. In our engagement, we redesigned their entire digital presence and developed an intuitive appointment booking platform. These solutions were crafted to enhance user experience and streamline patient scheduling, ensuring that patients can quickly find the information and services they need. This project reflects our commitment to using digital innovation to strengthen community connections and support the hospital’s mission of building healthier, more resilient communities

Healthcare

Product Strategy

Product Design

Backend Development

Website Design & Dev

AI Development

Wireframes

Discovery & User Research

Product Strategy

Market Research

Platform Architecture

$2B
Commitment

in cash and pro bono support to social responsibility efforts by 2030

3,900
Nonprofits supported

in 2021 through pro bono engagements, Beratung Gives, and Beratung Grants

321K
Hours dedicated

by our colleagues in 2021 in volunteering, board service, pro bono engagements, and fellowships at nonprofits

Enhancing Patient Access in a Community Setting

Care Eleven Health was challenged by an outdated digital interface that failed to reflect its community-centric values and hindered efficient patient access. The existing website and appointment system were cumbersome, making it difficult for patients to navigate critical information and schedule appointments with ease. This digital disconnect not only impacted patient satisfaction but also limited the hospital’s ability to fully support its community. The challenge was to create a modern, user-friendly platform that could bridge the gap between traditional healthcare delivery and the expectations of a tech-savvy patient population.

Creating a Seamless, Patient-Centric Digital Experience

Our goal was to develop a comprehensive digital ecosystem that seamlessly integrates the hospital’s mission with the needs of its patients. This involved designing a website that clearly communicates Care Eleven Health’s commitment to community care while providing easy access to essential services. In tandem, we built an integrated appointment booking system designed to simplify the scheduling process, reduce administrative friction, and ultimately ensure that every patient interaction is as efficient and pleasant as possible. By focusing on both aesthetic appeal and functional excellence, we aimed to deliver a digital experience that is both engaging and highly practical for everyday use.

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